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Eligible Refund Cases
System fulfillment failures, duplicate charges, or delays.
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Revealed Digital Codes
Non-refundable once revealed or activated by recipient.
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Instant Wallet Refund
Credited directly to platform balance or original source.
1. Nature of Digital Goods
Due to the instant delivery nature of digital gift cards and game keys, products that have been revealed or delivered cannot be refunded or exchanged, unless verified as defective prior to delivery.
2. Eligible Refund Cases
- System fulfillment failure where codes could not be generated.
- Duplicate transaction billing caused by network interruptions.
- Order cancellation requested prior to upstream processing.
3. Refund Method
Approved refunds are credited immediately to your platform wallet balance or returned to your original payment method within 3-7 business days.
Document ID:
CMS-REFUND-POLICY
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⚡
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3-second delivery for all codes
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🎧
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